Collection Agency Lookup

Florida · data through November 10, 2026

Debt collectors in Florida

34,116 complaints about debt collectors came from Florida in the last 12 months, up 17% from the year before. Here's who they were about, the time limits on old debts, and the state rules that protect you.

Complaints, last 12 months
34,116
Share of all U.S. complaints
10.8%
Say the debt isn't theirs
48%
Credit card time limit
5 yrs

Statute of limitations on debt in Florida

Check your date →

Credit cards*
5 years
Written contracts
5 years
Oral agreements
4 years
Promissory notes
5 years
Court judgments
20 years

* Courts in Florida don't agree on which limit applies to credit cards; some apply 4 years. We show the longer one to be safe.

Medical debt: 3 years under a medical-debt rule. See the details below.

Payments: A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

The time limit is about lawsuits. A collector can still contact you about an old debt, but federal rules ban it from suing or threatening to sue once the limit has passed. Credit reporting has its own separate seven-year limit.

Collection agency license in Florida

Collection agencies must register with the state to collect from people in Florida.

Details for Florida

Consumer collection agencies must register with the Office of Financial Regulation (OFR) under Fla. Stat. § 559.553 and renew every year. Registration is filed through OFR's own REAL online-services system, not NMLS. OFR describes it as authorizing collection of consumer debts owed to another, including by third-party collectors and assignees. A registered agency may also collect commercial debts if they are under half of its collection revenue. Exempt under § 559.553(3): original creditors, Florida Bar members, financial institutions and FDIC-insured institutions and their affiliates, real estate brokers, insurers, consumer finance companies, and ch. 520 licensees. Also exempt are out-of-state collectors that do not solicit accounts from creditors with a Florida business presence; non-exempt out-of-state collectors that fail to register face enforcement. All collectors, including creditors, remain subject to the FCCPA's conduct rules. OFR's 'Verify a License' page lists Collection Agencies under its REAL system ('Go Verify', https://real.flofr.gov/datamart/loginFLOFR.do), searchable by name, license type, number, city or county.

Sources: flofr.gov · leg.state.fl.us · flofr.gov

Look up a collector's license (Florida Office of Financial Regulation (OFR))

State law: Florida Consumer Collection Practices Act (Fla. Stat. § 559.55 et seq. (Part VI of ch. 559)). It adds to the federal Fair Debt Collection Practices Act.

Most complained-about collectors in Florida

Last 12 months

#CollectorComplaints
1Jefferson Capital Systems2,560
2Midland Credit Management2,234
3LVNV Funding (Resurgent Capital Services)2,069
4Portfolio Recovery Associates2,012
5Credit Collection Services1,304
6IC System841
7Caine & Weiner780
8Kriya Capital742
9National Credit Systems703
10Spring Oaks Capital400
11Transworld Systems354
12Aldous & Associates288
13NCB Management Services287
14TrueAccord264
15Genesis (Columbia Debt Recovery)261
16Collection Management Holdings260
17Harris & Harris250
18Sunrise Credit Services235
19Radius Global Solutions231
20T.S. Holdings224

What Florida residents complain about

  1. Collecting a debt the person says they don't owe48%
  2. Missing or unclear written notice about the debt21%
  3. Threatened or took negative or legal action15%
  4. False or misleading statements11%
  5. Calling too often or after being told to stop2.9%
  6. Problems with texts, emails or social media messages1.3%
  7. Contacting or threatening to contact other people0.9%

The most common complaint here is collecting a debt the person says they don't owe (48%).

Kinds of debt in Florida complaints

Where the type was named

Complaints from Florida over time

December 2023: 677January 2024: 660February 2024: 863March 2024: 1,479April 2024: 1,549May 2024: 1,476June 2024: 1,347July 2024: 1,519August 2024: 1,799September 2024: 1,922October 2024: 1,939November 2024: 1,661December 2024: 1,875January 2025: 2,692February 2025: 1,965March 2025: 2,556April 2025: 2,344May 2025: 2,306June 2025: 2,560July 2025: 2,815August 2025: 2,575September 2025: 2,613October 2025: 2,735November 2025: 3,177December 2025: 3,363January 2026: 3,267February 2026: 3,203March 2026: 3,536April 2026: 2,987May 2026: 3,002June 2026: 3,051July 2026: 2,560August 2026: 2,340September 2026: 2,208October 2026: 2,177November 2026: 249 (month so far)
Faded bar: this month so far. Counted by the date the CFPB received each complaint.
Show the monthly numbers
MonthComplaints
November 2026 (so far)249
October 20262,177
September 20262,208
August 20262,340
July 20262,560
June 20263,051
May 20263,002
April 20262,987
March 20263,536
February 20263,203
January 20263,267
December 20253,363
November 20253,177
October 20252,735
September 20252,613
August 20252,575
July 20252,815
June 20252,560
May 20252,306
April 20252,344
March 20252,556
February 20251,965
January 20252,692
December 20241,875
November 20241,661
October 20241,939
September 20241,922
August 20241,799
July 20241,519
June 20241,347
May 20241,476
April 20241,549
March 20241,479
February 2024863
January 2024660
December 2023677

Questions about debt collection in Florida

What is the statute of limitations on debt in Florida?

For most credit card debt it is 5 years in Florida. Written contracts: 5 years. Oral agreements: 4 years. Promissory notes: 5 years. The clock usually starts at your last payment or when you defaulted. A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

The time limit stops lawsuits, not collection: a collector can still ask you to pay an old debt, but it can't sue or threaten to.

Do debt collectors need a license in Florida?

Collection agencies must register with the state to collect from people in Florida. Look up a license with the Florida Office of Financial Regulation (OFR).

How do I report a debt collector in Florida?

File a complaint with the CFPB at consumerfinance.gov/complaint, and with the state at Florida Office of Financial Regulation (OFR). Keep copies of letters, call logs and voicemails.

Which debt collectors get the most complaints in Florida?

In the last 12 months, Jefferson Capital Systems (2,560), Midland Credit Management (2,234), LVNV Funding (Resurgent Capital Services) (2,069) drew the most complaints from Florida residents. Large collectors get more complaints partly because they contact more people.

Complaint data: CFPB Consumer Complaint Database, by the state the consumer gave, through November 10, 2026. Time limits and licensing are summaries of state law checked against the statutes; laws change and exceptions apply, so this isn't legal advice.