Collection Agency Lookup

By kind of debt · data through November 10, 2026

Auto loan debt collectors

Auto collections usually involve a deficiency balance: what is left after a repossessed car is sold at auction, plus fees.

Complaints, last 12 months
5,633
down 31% from the year before
Last 3 years
18,261
Most common complaint
Collecting a debt the person says they don't owe (49%)

Before you pay auto loan debt

  • Ask for the notice of sale and an itemized accounting of the sale. Lenders generally must notify you before selling a repossessed car and sell it in a commercially reasonable way.
  • If the notice or the sale was improper, some states reduce or bar the deficiency.
  • Check the sale price against the car’s value at the time.
  • Keep any paperwork about personal property left in the car.

Time limits: In many states a car sale contract falls under the four-year limit for sales of goods, which can be shorter than the general contract limit. Check your state.

Ask the collector to prove it

What people report

3 years

  1. Collecting a debt the person says they don't owe49%
  2. Missing or unclear written notice about the debt18%
  3. False or misleading statements13%
  4. Threatened or took negative or legal action11%
  5. Calling too often or after being told to stop6.4%
  6. Problems with texts, emails or social media messages1.6%
  7. Contacting or threatening to contact other people1.5%

Who collects auto loan debt

Most complaints, last 12 months

#CollectorComplaints
1Jefferson Capital Systems593
2Credit Collection Services473
3NCB Management Services459
4Caine & Weiner303
5LVNV Funding (Resurgent Capital Services)172
6Midland Credit Management91
7Cavalry Portfolio Services89
8Transworld Systems75
9Portfolio Recovery Associates70
10Radius Global Solutions53
11Seattle Service Bureau51
12Spring Oaks Capital44
13United Collection Bureau44
14Wilber and Associates42
15AFNI41
16Credit Control37
17Halsted Financial Services34
18BTH Management32
19Autovest31
20Viking Client Services31
21Northstar Location Services30
22MRS BPO30
23Weltman, Weinberg & Reis28
24Receivable Management Services (RMS)28
25Summit Account Resolution24

Counts only complaints where the person named the debt type, so totals here are lower than on each collector's page.

Where complaints come from

Over time

December 2023: 316January 2024: 365February 2024: 421March 2024: 420April 2024: 365May 2024: 365June 2024: 306July 2024: 359August 2024: 416September 2024: 389October 2024: 399November 2024: 398December 2024: 518January 2025: 764February 2025: 498March 2025: 500April 2025: 517May 2025: 561June 2025: 610July 2025: 576August 2025: 1,376September 2025: 1,348October 2025: 499November 2025: 473December 2025: 530January 2026: 587February 2026: 461March 2026: 542April 2026: 493May 2026: 491June 2026: 469July 2026: 467August 2026: 404September 2026: 440October 2026: 373November 2026: 50 (month so far)
Faded bar: this month so far. Counted by the date the CFPB received each complaint.
Show the monthly numbers
MonthComplaints
November 2026 (so far)50
October 2026373
September 2026440
August 2026404
July 2026467
June 2026469
May 2026491
April 2026493
March 2026542
February 2026461
January 2026587
December 2025530
November 2025473
October 2025499
September 20251,348
August 20251,376
July 2025576
June 2025610
May 2025561
April 2025517
March 2025500
February 2025498
January 2025764
December 2024518
November 2024398
October 2024399
September 2024389
August 2024416
July 2024359
June 2024306
May 2024365
April 2024365
March 2024420
February 2024421
January 2024365
December 2023316

Other kinds of debt