Collection Agency Lookup

Illinois · data through November 10, 2026

Debt collectors in Illinois

10,346 complaints about debt collectors came from Illinois in the last 12 months, about the same as the year before. Here's who they were about, the time limits on old debts, and the state rules that protect you.

Complaints, last 12 months
10,346
Share of all U.S. complaints
3.3%
Say the debt isn't theirs
51%
Credit card time limit
5 yrs

Statute of limitations on debt in Illinois

Check your date →

Credit cards
5 years
Written contracts
10 years
Oral agreements
5 years
Promissory notes
10 years
Court judgments
7 years

Payments: It is not settled whether a payment restarts the clock, so treat any payment on an old debt with care.

The time limit is about lawsuits. A collector can still contact you about an old debt, but federal rules ban it from suing or threatening to sue once the limit has passed. Credit reporting has its own separate seven-year limit.

Collection agency license in Illinois

Yes. Collection agencies generally need a state license to collect from people in Illinois.

Details for Illinois

Collection agencies must be licensed under the Collection Agency Act (now 205 ILCS 740, formerly 225 ILCS 425). The Act moved from IDFPR's Division of Professional Regulation to the Division of Financial Institutions (Consumer Credit Section) under P.A. 102-975 (effective 2023). SB 2457 (P.A. 104-149, effective 2026-01-01) kept the Act from sunsetting. It also narrowed coverage to third-party collection: most first-party creditors collecting their own debts no longer need a license. Debt buyers are still covered, as are creditors collecting under a fictitious name and certain assignees. The change added exemptions for licensees under other Illinois finance laws (sales finance, consumer installment, student loan servicing, pawnbrokers, etc.), raised fines to $10,000 per violation and repealed the Collection Agency Licensing and Disciplinary Board. An out-of-state agency may collect without a license only if its home state licenses it, it collects solely by interstate communication, and the home state reciprocates. Licensing runs through IDFPR's own online portal, not NMLS. Licenses expire December 31. There is no individual collector license; agencies file an employee identity listing. The direct search is https://online-dfpr.micropact.com/lookup/licenselookup.aspx, which is linked from the DFI lookup page under 'Collection Agencies'.

Sources: idfpr.illinois.gov · idfpr.illinois.gov · mayerbrown.com

Look up a collector's license (Illinois Department of Financial and Professional Regulation (IDFPR), Division of Financial Institutions)

State law: Illinois Collection Agency Act (205 ILCS 740 (formerly 225 ILCS 425)). It adds to the federal Fair Debt Collection Practices Act.

Most complained-about collectors in Illinois

Last 12 months

#CollectorComplaints
1Jefferson Capital Systems1,105
2Midland Credit Management748
3LVNV Funding (Resurgent Capital Services)739
4Portfolio Recovery Associates641
5Credit Collection Services340
6IC System321
7Kriya Capital314
8Caine & Weiner215
9Transworld Systems163
10National Credit Systems161
11Spring Oaks Capital151
12Harris & Harris143
13T.S. Holdings114
14Sunrise Credit Services113
15TrueAccord112
16Aargon Agency110
17LJ Ross Associates107
18Credit Control86
19Aldous & Associates82
20HW Holding72

What Illinois residents complain about

  1. Collecting a debt the person says they don't owe51%
  2. Missing or unclear written notice about the debt19%
  3. False or misleading statements14%
  4. Threatened or took negative or legal action12%
  5. Calling too often or after being told to stop3.1%
  6. Problems with texts, emails or social media messages1.7%
  7. Contacting or threatening to contact other people0.8%

The most common complaint here is collecting a debt the person says they don't owe (51%).

Kinds of debt in Illinois complaints

Where the type was named

Complaints from Illinois over time

December 2023: 200January 2024: 371February 2024: 335March 2024: 713April 2024: 731May 2024: 424June 2024: 380July 2024: 446August 2024: 517September 2024: 733October 2024: 788November 2024: 716December 2024: 641January 2025: 973February 2025: 712March 2025: 856April 2025: 853May 2025: 748June 2025: 668July 2025: 1,027August 2025: 849September 2025: 987October 2025: 989November 2025: 900December 2025: 831January 2026: 1,010February 2026: 895March 2026: 1,092April 2026: 1,017May 2026: 1,069June 2026: 896July 2026: 929August 2026: 679September 2026: 673October 2026: 653November 2026: 79 (month so far)
Faded bar: this month so far. Counted by the date the CFPB received each complaint.
Show the monthly numbers
MonthComplaints
November 2026 (so far)79
October 2026653
September 2026673
August 2026679
July 2026929
June 2026896
May 20261,069
April 20261,017
March 20261,092
February 2026895
January 20261,010
December 2025831
November 2025900
October 2025989
September 2025987
August 2025849
July 20251,027
June 2025668
May 2025748
April 2025853
March 2025856
February 2025712
January 2025973
December 2024641
November 2024716
October 2024788
September 2024733
August 2024517
July 2024446
June 2024380
May 2024424
April 2024731
March 2024713
February 2024335
January 2024371
December 2023200

Questions about debt collection in Illinois

What is the statute of limitations on debt in Illinois?

For most credit card debt it is 5 years in Illinois. Written contracts: 10 years. Oral agreements: 5 years. Promissory notes: 10 years. The clock usually starts at your last payment or when you defaulted. It is not settled whether a payment restarts the clock, so treat any payment on an old debt with care.

The time limit stops lawsuits, not collection: a collector can still ask you to pay an old debt, but it can't sue or threaten to.

Do debt collectors need a license in Illinois?

Yes. Collection agencies generally need a state license to collect from people in Illinois. Look up a license with the Illinois Department of Financial and Professional Regulation (IDFPR), Division of Financial Institutions.

How do I report a debt collector in Illinois?

File a complaint with the CFPB at consumerfinance.gov/complaint, and with the state at Illinois Department of Financial and Professional Regulation (IDFPR), Division of Financial Institutions. Keep copies of letters, call logs and voicemails.

Which debt collectors get the most complaints in Illinois?

In the last 12 months, Jefferson Capital Systems (1,105), Midland Credit Management (748), LVNV Funding (Resurgent Capital Services) (739) drew the most complaints from Illinois residents. Large collectors get more complaints partly because they contact more people.

Complaint data: CFPB Consumer Complaint Database, by the state the consumer gave, through November 10, 2026. Time limits and licensing are summaries of state law checked against the statutes; laws change and exceptions apply, so this isn't legal advice.