Massachusetts · data through November 10, 2026
Debt collectors in Massachusetts
2,960 complaints about debt collectors came from Massachusetts in the last 12 months, up 27% from the year before. Here's who they were about, the time limits on old debts, and the state rules that protect you.
- Complaints, last 12 months
- 2,960
- Share of all U.S. complaints
- 0.9%
- Say the debt isn't theirs
- 53%
- Credit card time limit
- 6 yrs
Statute of limitations on debt in Massachusetts
- Credit cards
- 6 years
- Written contracts
- 6 years
- Oral agreements
- 6 years
- Promissory notes
- 6 years
- Court judgments
- 20 years
Payments: A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.
Legal details and citations
Credit cards: Credit card debt is an action of contract governed by the 6-year period of G.L. c. 260 §2. For a mutual and open account current, accrual is governed by c. 260 §6. No Massachusetts statute in force sets a shorter consumer-debt period (see notes on the pending 'fairness in debt collection' bills).
Payments and acknowledgments: (a) While running: c. 260 §14 preserves the effect of a payment of principal or interest, so part payment restarts the period. Under c. 260 §13 an acknowledgment or new promise counts only if it is in a writing signed by the debtor. (b) After expiry: no Massachusetts statute bars revival. 940 CMR 7.07(24) instead makes it unfair for a creditor to collect, or to seek an acknowledgment or new promise on, a debt it knows or should know is time-barred unless it discloses that the debt may be unenforceable. The regulation's safe-harbor notice tells consumers that a payment can renew the debt and the limitations period, which confirms that revival remains possible.
Judgments: G.L. c. 260 §20: a judgment is presumed paid and satisfied 20 years after it was rendered. Executions: an original execution must issue within 1 year after the party is first entitled to it. Alias or successive executions must issue within 5 years of the prior execution's return day and stay in force 5 years (c. 235 §17). After that window the creditor may move for a new execution or sue on the judgment (c. 235 §19), all subject to the 20-year presumption. There is no renewal beyond 20 years.
Other rules: Pending legislation, NOT enacted as of malegislature.gov bill histories read 2026-11-12: 'An Act relative to fairness in debt collection' (194th General Court). S.2559 passed the Senate 39-0 on 7/17/2025 and was referred to House Ways and Means on 7/21/2025. H.4316 (new draft of H.1275) was reported from Financial Services to House Ways and Means on 7/28/2025. No later actions are shown. As drafted, S.2559 would add G.L. c. 93M §3: a 5-year SOL for consumer debt 'notwithstanding' c. 260 §2, no revival or extension by payment, a ban on creditors, debt buyers and collectors suing or arbitrating after the SOL, and a 10-year life for consumer-debt judgments with one 10-year renewal. Its stated effective date is Jan 1, 2026, applying only to causes accruing after that date. Formal sessions of the 194th ended July 31, 2026; informal sessions run to early January 2027, so re-check before launch. Not verified this session: whether 209 CMR 18.00 (Division of Banks debt-collector regs) has a time-barred-debt provision. The federal FDCPA and Reg F bind third-party collectors in any case. 940 CMR 7.07 was read on Cornell LII because mass.gov returned 403.
- open account: G.L. c. 260 §2; c. 260 §6 (mutual and open account current)
- written contract: G.L. c. 260 §2 (6 yrs); c. 260 §1 (20 yrs for contracts under seal)
- oral contract: G.L. c. 260 §2
- promissory note: G.L. c. 106 §3-118(a) (6 yrs); c. 260 §1 (20 yrs for notes signed before an attesting witness, sued by the original payee)
- judgment: G.L. c. 260 §20; c. 235 §§17, 19
- payment restarts: G.L. c. 260 §§13, 14
- other: 940 CMR 7.07(24) (Attorney General's creditor regulations: disclosure required when collecting time-barred debt; no express suit ban)
Sources: malegislature.gov · law.cornell.edu · malegislature.gov
The time limit is about lawsuits. A collector can still contact you about an old debt, but federal rules ban it from suing or threatening to sue once the limit has passed. Credit reporting has its own separate seven-year limit.
Collection agency license in Massachusetts
Yes. Collection agencies generally need a state license to collect from people in Massachusetts.
Details for Massachusetts
No one may engage in the business of a debt collector without a license from the Commissioner of Banks, and a bond is required (M.G.L. c. 93 § 24A). 'Debt collector' (§ 24) covers anyone whose principal business is collecting debts, or who regularly collects debts owed to another. Exempt: debts not in default when obtained, attorneys collecting for clients, banks and credit unions, and student loan servicers licensed under c. 93L. The SJC held in Dorrian v. LVNV Funding (2018) that a passive debt buyer whose principal purpose is collection needs the license. Third-party loan servicers register instead of being licensed. Debt collector licenses are handled through NMLS (NMLS lists a Division of Banks 'Debt Collector' company and branch license). The Division of Banks' complaint page links NMLS Consumer Access for licensee search and also posts a quarterly 'Debt collector licensee list' at https://www.mass.gov/lists/download-a-list-of-approved-licensees. Conduct rules: Division of Banks regulation 209 CMR 18.00 and Attorney General regulation 940 CMR 7.00. There is no individual collector license.
Sources: malegislature.gov · malegislature.gov · mass.gov
Look up a collector's license (Massachusetts Division of Banks)
Massachusetts issues collector licenses through NMLS, so you can also search NMLS Consumer Access by company name.
State law: Massachusetts debt collector licensing and regulation (M.G.L. c. 93, §§ 24-28; 209 CMR 18.00; 940 CMR 7.00). It adds to the federal Fair Debt Collection Practices Act.
Most complained-about collectors in Massachusetts
Last 12 months
What Massachusetts residents complain about
The most common complaint here is collecting a debt the person says they don't owe (53%).
Kinds of debt in Massachusetts complaints
Where the type was named
Complaints from Massachusetts over time
Show the monthly numbers
| Month | Complaints |
|---|---|
| November 2026 (so far) | 35 |
| October 2026 | 262 |
| September 2026 | 284 |
| August 2026 | 213 |
| July 2026 | 261 |
| June 2026 | 211 |
| May 2026 | 298 |
| April 2026 | 262 |
| March 2026 | 278 |
| February 2026 | 175 |
| January 2026 | 254 |
| December 2025 | 266 |
| November 2025 | 249 |
| October 2025 | 232 |
| September 2025 | 222 |
| August 2025 | 220 |
| July 2025 | 195 |
| June 2025 | 220 |
| May 2025 | 247 |
| April 2025 | 156 |
| March 2025 | 217 |
| February 2025 | 106 |
| January 2025 | 178 |
| December 2024 | 153 |
| November 2024 | 142 |
| October 2024 | 149 |
| September 2024 | 141 |
| August 2024 | 185 |
| July 2024 | 148 |
| June 2024 | 84 |
| May 2024 | 145 |
| April 2024 | 192 |
| March 2024 | 124 |
| February 2024 | 88 |
| January 2024 | 67 |
| December 2023 | 42 |
Questions about debt collection in Massachusetts
What is the statute of limitations on debt in Massachusetts?
For most credit card debt it is 6 years in Massachusetts. Written contracts: 6 years. Oral agreements: 6 years. Promissory notes: 6 years. The clock usually starts at your last payment or when you defaulted. A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.
The time limit stops lawsuits, not collection: a collector can still ask you to pay an old debt, but it can't sue or threaten to.
Do debt collectors need a license in Massachusetts?
Yes. Collection agencies generally need a state license to collect from people in Massachusetts. Look up a license with the Massachusetts Division of Banks.
How do I report a debt collector in Massachusetts?
File a complaint with the CFPB at consumerfinance.gov/complaint, and with the state at Massachusetts Division of Banks. Keep copies of letters, call logs and voicemails.
Which debt collectors get the most complaints in Massachusetts?
In the last 12 months, Midland Credit Management (238), Jefferson Capital Systems (235), Portfolio Recovery Associates (234) drew the most complaints from Massachusetts residents. Large collectors get more complaints partly because they contact more people.
Complaint data: CFPB Consumer Complaint Database, by the state the consumer gave, through November 10, 2026. Time limits and licensing are summaries of state law checked against the statutes; laws change and exceptions apply, so this isn't legal advice.