Collection Agency Lookup

Massachusetts · data through November 10, 2026

Debt collectors in Massachusetts

2,960 complaints about debt collectors came from Massachusetts in the last 12 months, up 27% from the year before. Here's who they were about, the time limits on old debts, and the state rules that protect you.

Complaints, last 12 months
2,960
Share of all U.S. complaints
0.9%
Say the debt isn't theirs
53%
Credit card time limit
6 yrs

Statute of limitations on debt in Massachusetts

Check your date →

Credit cards
6 years
Written contracts
6 years
Oral agreements
6 years
Promissory notes
6 years
Court judgments
20 years

Payments: A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

The time limit is about lawsuits. A collector can still contact you about an old debt, but federal rules ban it from suing or threatening to sue once the limit has passed. Credit reporting has its own separate seven-year limit.

Collection agency license in Massachusetts

Yes. Collection agencies generally need a state license to collect from people in Massachusetts.

Details for Massachusetts

No one may engage in the business of a debt collector without a license from the Commissioner of Banks, and a bond is required (M.G.L. c. 93 § 24A). 'Debt collector' (§ 24) covers anyone whose principal business is collecting debts, or who regularly collects debts owed to another. Exempt: debts not in default when obtained, attorneys collecting for clients, banks and credit unions, and student loan servicers licensed under c. 93L. The SJC held in Dorrian v. LVNV Funding (2018) that a passive debt buyer whose principal purpose is collection needs the license. Third-party loan servicers register instead of being licensed. Debt collector licenses are handled through NMLS (NMLS lists a Division of Banks 'Debt Collector' company and branch license). The Division of Banks' complaint page links NMLS Consumer Access for licensee search and also posts a quarterly 'Debt collector licensee list' at https://www.mass.gov/lists/download-a-list-of-approved-licensees. Conduct rules: Division of Banks regulation 209 CMR 18.00 and Attorney General regulation 940 CMR 7.00. There is no individual collector license.

Sources: malegislature.gov · malegislature.gov · mass.gov

Look up a collector's license (Massachusetts Division of Banks)

Massachusetts issues collector licenses through NMLS, so you can also search NMLS Consumer Access by company name.

State law: Massachusetts debt collector licensing and regulation (M.G.L. c. 93, §§ 24-28; 209 CMR 18.00; 940 CMR 7.00). It adds to the federal Fair Debt Collection Practices Act.

Most complained-about collectors in Massachusetts

Last 12 months

#CollectorComplaints
1Midland Credit Management238
2Jefferson Capital Systems235
3Portfolio Recovery Associates234
4LVNV Funding (Resurgent Capital Services)196
5Credit Collection Services136
6IC System59
7Caine & Weiner52
8Transworld Systems46
9NRA Group46
10Fair Collections & Outsourcing42
11Sunrise Credit Services37
12First Financial Resources36
13National Credit Systems35
14Spring Oaks Capital25
15Harris & Harris22
16Cavalry Portfolio Services22
17Sequium Asset Solutions21
18TrueAccord21
19Credit Control18
20T.S. Holdings18

What Massachusetts residents complain about

  1. Collecting a debt the person says they don't owe53%
  2. Missing or unclear written notice about the debt20%
  3. False or misleading statements12%
  4. Threatened or took negative or legal action8.8%
  5. Calling too often or after being told to stop3.6%
  6. Problems with texts, emails or social media messages1.6%
  7. Contacting or threatening to contact other people1.0%

The most common complaint here is collecting a debt the person says they don't owe (53%).

Kinds of debt in Massachusetts complaints

Where the type was named

Complaints from Massachusetts over time

December 2023: 42January 2024: 67February 2024: 88March 2024: 124April 2024: 192May 2024: 145June 2024: 84July 2024: 148August 2024: 185September 2024: 141October 2024: 149November 2024: 142December 2024: 153January 2025: 178February 2025: 106March 2025: 217April 2025: 156May 2025: 247June 2025: 220July 2025: 195August 2025: 220September 2025: 222October 2025: 232November 2025: 249December 2025: 266January 2026: 254February 2026: 175March 2026: 278April 2026: 262May 2026: 298June 2026: 211July 2026: 261August 2026: 213September 2026: 284October 2026: 262November 2026: 35 (month so far)
Faded bar: this month so far. Counted by the date the CFPB received each complaint.
Show the monthly numbers
MonthComplaints
November 2026 (so far)35
October 2026262
September 2026284
August 2026213
July 2026261
June 2026211
May 2026298
April 2026262
March 2026278
February 2026175
January 2026254
December 2025266
November 2025249
October 2025232
September 2025222
August 2025220
July 2025195
June 2025220
May 2025247
April 2025156
March 2025217
February 2025106
January 2025178
December 2024153
November 2024142
October 2024149
September 2024141
August 2024185
July 2024148
June 202484
May 2024145
April 2024192
March 2024124
February 202488
January 202467
December 202342

Questions about debt collection in Massachusetts

What is the statute of limitations on debt in Massachusetts?

For most credit card debt it is 6 years in Massachusetts. Written contracts: 6 years. Oral agreements: 6 years. Promissory notes: 6 years. The clock usually starts at your last payment or when you defaulted. A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

The time limit stops lawsuits, not collection: a collector can still ask you to pay an old debt, but it can't sue or threaten to.

Do debt collectors need a license in Massachusetts?

Yes. Collection agencies generally need a state license to collect from people in Massachusetts. Look up a license with the Massachusetts Division of Banks.

How do I report a debt collector in Massachusetts?

File a complaint with the CFPB at consumerfinance.gov/complaint, and with the state at Massachusetts Division of Banks. Keep copies of letters, call logs and voicemails.

Which debt collectors get the most complaints in Massachusetts?

In the last 12 months, Midland Credit Management (238), Jefferson Capital Systems (235), Portfolio Recovery Associates (234) drew the most complaints from Massachusetts residents. Large collectors get more complaints partly because they contact more people.

Complaint data: CFPB Consumer Complaint Database, by the state the consumer gave, through November 10, 2026. Time limits and licensing are summaries of state law checked against the statutes; laws change and exceptions apply, so this isn't legal advice.