Collection Agency Lookup

Washington · data through November 10, 2026

Debt collectors in Washington

4,405 complaints about debt collectors came from Washington in the last 12 months, up 96% from the year before. Here's who they were about, the time limits on old debts, and the state rules that protect you.

Complaints, last 12 months
4,405
Share of all U.S. complaints
1.4%
Say the debt isn't theirs
33%
Credit card time limit
6 yrs

Statute of limitations on debt in Washington

Check your date →

Credit cards
6 years
Written contracts
6 years
Oral agreements
3 years
Promissory notes
6 years
Court judgments
10 years

Payments: A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

Washington also bans suing on consumer debt that is past the time limit, on top of the federal rule.

No revival: once the limit has passed, Washington law says a payment doesn't bring the debt back to life for a lawsuit, at least for some debts. See the details below.

The time limit is about lawsuits. A collector can still contact you about an old debt, but federal rules ban it from suing or threatening to sue once the limit has passed. Credit reporting has its own separate seven-year limit.

Collection agency license in Washington

Yes. Collection agencies generally need a state license to collect from people in Washington.

Details for Washington

Collection agencies need a license from the Department of Licensing (Collection Agency Act, RCW 19.16; license required by RCW 19.16.110). The Department of Revenue's Business Licensing Service processes applications and renewals, and the license prints on the business license. Covered: agencies collecting for others, creditors collecting their own debts under another name, and debt buyers, who are exempt only from the in-state trust account rule. Out-of-state agencies that contact Washington debtors need an out-of-state collection agency license. Each branch office needs its own license. Regular employees of a licensed agency do not need their own license. The license also appears on DOR's Business Lookup (https://secure.dor.wa.gov/gteunauth/?Link=Lookup).

Sources: dol.wa.gov · app.leg.wa.gov · dol.wa.gov

Look up a collector's license (Washington State Department of Licensing)

State law: Collection Agency Act (RCW ch. 19.16). It adds to the federal Fair Debt Collection Practices Act.

Most complained-about collectors in Washington

Last 12 months

#CollectorComplaints
1Portfolio Recovery Associates494
2Jefferson Capital Systems417
3Midland Credit Management383
4LVNV Funding (Resurgent Capital Services)168
5Aldous & Associates137
6Credit Collection Services132
7T.S. Holdings101
8Genesis (Columbia Debt Recovery)90
9IC System83
10Caine & Weiner82
11Kriya Capital71
12Bonneville Collections55
13Spring Oaks Capital47
14National Credit Systems42
15Transworld Systems35
16TrueAccord34
17Sequium Asset Solutions32
18Sunrise Credit Services32
19NCB Management Services30
20Credit Control26

What Washington residents complain about

  1. Missing or unclear written notice about the debt34%
  2. Collecting a debt the person says they don't owe33%
  3. Threatened or took negative or legal action16%
  4. False or misleading statements9.1%
  5. Calling too often or after being told to stop4.5%
  6. Problems with texts, emails or social media messages1.7%
  7. Contacting or threatening to contact other people1.0%

The most common complaint here is missing or unclear written notice about the debt (34%).

Kinds of debt in Washington complaints

Where the type was named

Complaints from Washington over time

December 2023: 69January 2024: 85February 2024: 93March 2024: 119April 2024: 117May 2024: 97June 2024: 87July 2024: 95August 2024: 90September 2024: 98October 2024: 134November 2024: 125December 2024: 142January 2025: 174February 2025: 149March 2025: 136April 2025: 123May 2025: 173June 2025: 225July 2025: 178August 2025: 260September 2025: 237October 2025: 283November 2025: 285December 2025: 450January 2026: 375February 2026: 418March 2026: 475April 2026: 388May 2026: 415June 2026: 397July 2026: 393August 2026: 323September 2026: 238October 2026: 297November 2026: 37 (month so far)
Faded bar: this month so far. Counted by the date the CFPB received each complaint.
Show the monthly numbers
MonthComplaints
November 2026 (so far)37
October 2026297
September 2026238
August 2026323
July 2026393
June 2026397
May 2026415
April 2026388
March 2026475
February 2026418
January 2026375
December 2025450
November 2025285
October 2025283
September 2025237
August 2025260
July 2025178
June 2025225
May 2025173
April 2025123
March 2025136
February 2025149
January 2025174
December 2024142
November 2024125
October 2024134
September 202498
August 202490
July 202495
June 202487
May 202497
April 2024117
March 2024119
February 202493
January 202485
December 202369

Questions about debt collection in Washington

What is the statute of limitations on debt in Washington?

For most credit card debt it is 6 years in Washington. Written contracts: 6 years. Oral agreements: 3 years. Promissory notes: 6 years. The clock usually starts at your last payment or when you defaulted. A partial payment, or a signed written acknowledgment of the debt, generally restarts the clock.

The time limit stops lawsuits, not collection: a collector can still ask you to pay an old debt, but it can't sue or threaten to.

Do debt collectors need a license in Washington?

Yes. Collection agencies generally need a state license to collect from people in Washington. Look up a license with the Washington State Department of Licensing.

How do I report a debt collector in Washington?

File a complaint with the CFPB at consumerfinance.gov/complaint, and with the state at Washington State Department of Licensing. Keep copies of letters, call logs and voicemails.

Which debt collectors get the most complaints in Washington?

In the last 12 months, Portfolio Recovery Associates (494), Jefferson Capital Systems (417), Midland Credit Management (383) drew the most complaints from Washington residents. Large collectors get more complaints partly because they contact more people.

Complaint data: CFPB Consumer Complaint Database, by the state the consumer gave, through November 10, 2026. Time limits and licensing are summaries of state law checked against the statutes; laws change and exceptions apply, so this isn't legal advice.