Firstsource

1. Don't pay or agree to anything on the first call

   Get the company's name, mailing address and the account number they're using. In many states a payment, or even a promise to pay, can restart the clock on an old debt.

2. Watch the mail for a validation notice

   Within five days of first contacting you, Firstsource has to send a notice showing the amount, the creditor and a dispute deadline at least 30 days out. If you never got one, that is worth noting in writing.

3. Dispute in writing before that deadline

   Ask them to prove the debt. Once they receive a written dispute in time, they must stop collecting until they mail you verification. Write the letter here, then send it by certified mail.

4. Check your credit reports

   Get all three free at AnnualCreditReport.com. If a collection account is wrong, dispute it with the credit bureau as well as the collector.

5. Never ignore court papers

   If you're served with a lawsuit, file a response by the deadline on the summons. If you don't, the collector usually wins by default and can then ask to garnish wages. What to do if you're sued.

1. Collecting a debt the person says they don't owe40% · 239
2. False or misleading statements19% · 113
3. Missing or unclear written notice about the debt18% · 108
4. Problems with texts, emails or social media messages10% · 60
5. Calling too often or after being told to stop9.3% · 56
6. Threatened or took negative or legal action3.2% · 19
7. Contacting or threatening to contact other people1.3% · 8

The specific problems

The single most common complaint is “debt is not yours” (22%). If that matches your situation, a written dispute is the first step: it pauses collection until they verify the debt.

1. Credit card debt60%
2. Other debt22%
3. Medical debt12%
4. Phone, cable and internet debt3.1%
5. Auto loan debt2.3%
6. Payday loan debt0.5%
7. Rental and apartment debt0.5%

Based on complaints where the person named the debt type. In 36% of complaints, the person didn't know what the debt was (average 57%).

1. California13%
2. Texas13%
3. Florida9.0%
4. Georgia6.8%
5. Pennsylvania4.6%
6. North Carolina4.1%
7. Illinois3.8%
8. New York3.8%
9. Louisiana3.6%
10. Ohio3.3%

State laws add to the federal rules, and some states require collectors to hold a license. Pick your state above for its time limits and license lookup.

Closed with an explanation only

100%

Fixed something, no money back

0%

Money back or debt reduced

0%

Answered on time

100%

Firstsource gives some kind of relief in 0% of complaints, less often than the average collector (23%). A complaint alone may not fix things; a written dispute protects your rights either way. "Relief" usually means correcting a credit report, stopping collection or closing the account. 23 recent complaints are still awaiting a response.

In its public replies to complaints, Firstsource has said it believes it acted appropriately (51% of complaints).

Use the phone number and mailing address printed on the letter Firstsource sent you, and send disputes to that address. We don't list phone numbers because scammers often call pretending to be real collectors, and caller ID can be faked.

Official website: firstsource.com

Not sure the caller is really Firstsource? Ask for a written validation notice, then call the number on the company's own website or on your original account statements. A real collector won't demand payment by gift card, wire transfer or crypto.

What it is

Collection agency — Outsourcing (BPO) firm: white-label first-party collections in the creditor's own name for card issuers and other lenders, plus licensed third-party collections

Mostly collects

credit card, bank/consumer loans, medical

Parent company

Firstsource Solutions Limited (RP-Sanjiv Goenka Group, India)

In the CFPB database since

2013

US business of Indian outsourcing company Firstsource Solutions, which runs collections for credit card issuers, other lenders and healthcare providers, often under the creditor's own name, while affiliate Firstsource Advantage, LLC (Amherst, NY) collects as a third-party agency.

A collector can't report a debt to the credit bureaus until it has contacted you about it. If Firstsource shows up on your report:

• Check the details. The amount, the original creditor and the date of first delinquency should match your records.
• Dispute errors with each bureau. Equifax, Experian and TransUnion must investigate, usually within 30 days.
• Know the seven-year limit. It runs from when the original account first went delinquent. Paying doesn't reset it, and a collector can't legally "re-age" it.
• Disputed debts must be marked. If you dispute with Firstsource, it must report the debt as disputed.

Collections, credit scores and pay for delete, explained

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